Hiring For Voice Process - Mumbai - US Shifts
- Accenture
- 1 - 4 years
- Mumbai
- 7 months ago
- Email to a friend
- Report this job
Job Description
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures.
- Minimise customer complaints and escalations by providing exceptional service and call control.
Job Details - Provide functional, technical or administrative support to resolve customer problems and queries.
Additionally -
Shift - US shift .
(Both side Cab facilities available).
Kindly revert this mail by attaching your updated resume and a photograph on sw***********a@nl****h.in
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Mumbai
Keyskills: Voice Us Calling International Call Center Excellent Communication Skills Voice Process International Voice Us Voice Process Voice Support International Voice Process International Calling
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