Here is a sample Job Description for a Telesales Representative that you can customize based on your organization's specific needs:
Job Title: Telesales Representative
Location: [Bangalore]
Job Type: [Full-time]
Department: Sales
Reports To: Sales Manager
We are looking for a motivated and results-driven Telesales Representative to join our dynamic sales team. The ideal candidate will be responsible for making outbound calls to potential customers, promoting products/services, and closing sales over the phone. This role requires excellent communication skills, a persuasive approach, and the ability to meet and exceed sales targets.
Make outbound calls to prospective and existing customers.
Deliver scripted sales pitches that describe products or services.
Answer customer questions and handle objections in a professional manner.
Maintain a deep understanding of the company's products or services.
Generate qualified leads and follow up with potential clients.
Record details of conversations and update customer information in the CRM system.
Meet or exceed daily and monthly sales targets.
Provide exceptional customer service and support throughout the sales process.
Collaborate with team members and report feedback to management.
Proven experience in telesales, telemarketing, or a similar sales/customer service role.
Excellent communication, negotiation, and interpersonal skills.
Confident and persuasive phone manner.
Ability to handle rejection and remain motivated.
Familiarity with CRM systems and sales software is a plus.
Basic computer skills (MS Office, email, data entry).
High school diploma or equivalent (Bachelors degree is a plus).
Multilingual abilities are an advantage.
Experience in [industry-specific, e.g., insurance, tech, finance] is beneficial.
Strong organizational and time-management skills.
Office-based or remote depending on company policy.
Flexible working hours may be required.
Performance-based incentives and commissions.
Competitive base salary with commission structure.
Training and career development opportunities.
Health insurance and paid time off (if applicable).
Recognition programs and team incentives.

Keyskills: customer support inbound calls relationship management