Opening For Process Trainer @ Enrich And Enlight

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Opening For Process Trainer

Enrich And Enlight
2 - 7 years
Hyderabad
21 days ago
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Job Description

Key Responsibilities:

Training Development & Delivery: Create and conduct training sessions for new hires and existing employees, focusing on process knowledge, soft skills, compliance, and product updates.
Needs Analysis: Collaborate with Quality and Operations teams to identify training needs and process gaps, ensuring training programs align with organizational goals.
Performance Monitoring: Evaluate trainees' understanding and readiness for live operations through assessments, providing feedback and coaching to enhance performance.
Content Management: Maintain and update training materials to align with industry and process changes, ensuring relevance and effectiveness.
Stakeholder Collaboration: Work closely with internal teams to design and execute action plans, contributing to process improvement initiatives.
Compliance & Reporting: Ensure adherence to regulatory and compliance standards, maintaining records and generating reports to inform management decisions.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Enrich And Enlight
Location(s): Hyderabad

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Keyskills: Inbound Process Trainer International BPO International Voice Process

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Enter Skills (key skills, subjects, technologies & roles to use in search)

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Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Enrich And Enlight

Enrich & Enlight is an Executive Search Consulting co, specializing in Middle & Senior Management positions for the selected clientele. We are associated as recruitment partner with reputed organizations in IT, ITES, KPO, Publishing, Consulting and manufacturing industries supporting across ...

Opening For Process Trainer @ Enrich And Enlight

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