Key Account Manager Healthcare Industry @ Supro Info Solutions

Job Description

Job Title: Key Account Manager Healthcare Industry 

Job Responsibility

Operational Objectives:
- Understand and follow organization's vision, Mission , goals, objectives & culture
- Understand and follow Key success factors and business fundamentals
- Attain Goals /Objectives related to company's short and medium term goals
General Operations:
- Customer Profiling and Management
- Key opinion leader(KOL) development and Management
- Marketing Development activity (Continuous medical Education/ Education of Paramed
and Pathologist)
- Manage brand development and performance
- Controls expenses to meet budget guidelines
Field Operation:
- Prepare action plans & schedules to identify specific targets & to project the number of
contacts to be made
- Making a plan of action, pre call preparations & maintain accurate sales reports either on
daily, weekly or monthly basis
- Call up and Fix appointment with KOLs and Doctors
- Prepare presentations, proposals & sales contracts
- Follow up for Meeting KOLs and Doctors
- Manage account services through quality checks & other follow-up
- Continuously build & maintain the database of prospects & customers
- Ensuring the visits to the customers as per the norms of the organization.
- Ensuring timely collection of sample from the doctor/hospital through operation channel
partners
- Ensuring timely delivery of the Reports to the assigned customers
- Ensuring excellence in Customer service
- Ensuring timely collection of the receivables from the market through support team/self
- Making outbound collection calls in a professional manner while keeping and improving
customer relations.
- Collect customer payments in accordance with payment due dates.
- Provide timely follow-up on payment arrangements.
- Resolves client-billing problems and rescues accounts receivable delinquency, applying
good customer service in a timely manner.
- Mail correspondence to customers to encourage payment of delinquent accounts
Administration:
- Providing timely market related feedback and competitors information.
- Collect feedback of the customer once visited
- Make a consolidated report of the feedback received and sent it to the reporting manager
- Create and send accurate monthly reports.
- Reports should indicate the following: Plan v/s achieved, Reasons for any shortfalls, SWOT
analysis, Next month targets
- Reports to be submitted by 7th of Every Month for the prior month.

Critical Competencies and focal areas:
1. Business Communication: Crispness, clarity, vocal/written , professional, polite,
assertive, empathetic
2. Relationship Management: Interpersonal relationship building, network creation,
stakeholder engagement
3. Building Trust and Understanding: Worked successfully on mitigating conflict and
building a team spirit rallying all behind one common goal, open to sharing responsibility,
learning from others, playing to strengths
4. Influencing: Ability to listen, respond with the interests of the other, veer the other to a
desired answer or solution
5. Financial Acumen: Capability to gauge financial impact long term and short term, and
make the right choices constantly being aware of the fiscal options and explores ways to
improve the same.
6. Result Oriented: Achieves excellence through constant focus on results and processes,
resources. Is able to balance all to achieve higher than sum of individual goals.
7. Key Account Management: A systematic approach to managing and growing a named
set of an organization's most important customers to maximize mutual value and achieve
mutually beneficial goals. 

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Keyskills:   key account management account management key accounts