Team Leader @ Btw Visa Services

Job Description

Location:- Dadar

Qualification:- MBA, PGDM, M.COM

Experience:- 2 To 3 Years

We are looking for an experienced, self-driven and motivated Team Leader to join our team!  

As our Team Leader, you will be responsible for supervising, overseeing, leading, managing, rewarding and motivating various company's teams.

Duties & Responsibilities

Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members

Training to the team members 

Prepare Sales reports frequently and send to Management

Develop and implement Strategic sales plan to develop the customer base of the company 

Handling customer complaints and resolving them. 

Set clear team goals and KPIs

Delegate tasks and set project deadlines

Oversee day-to-day teams' operation and performance.

Do regular performance evaluation.

Create a healthy and motivating work environment and atmosphere

Develop a well designed and motivating evaluation program

Good time-management skills

Communicate with teams about their performance

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Listen to team members feedback and resolve any issues or conflicts

Plan and organize team-building activities

Team Leaders Requirements & Qualifications

Organizational skills and attention to detail

Excellent customer service skills 

Strong verbal and written communication skills.

A professional appearance.

Compliance according to state regulations and policies.

In-depth knowledge of performance metrics.

Good PC skills, especially MS Excel

Experience with organizing training programs

Sense of ownership and pride in your performance and its impact on the company's success

Critical thinker and problem-solving skills

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Keyskills:   team management team leading team handling