Technical Consultant - Adobe
- Flexsin Technologies
- 4 - 9 years
- Bengaluru
- 2 months ago
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Job Description
Job Description:
We are looking for Technical Consultant - Adobe Journey Optimizer, whose role is to help businesses design, implement, and optimize personalized customer journeys using Adobe Journey Optimizer - a powerful tool in the Adobe Experience Platform (AEP) suite. Immediate joiners preferred. This is a Hybrid working model.
Responsibilities: - Provide advisory, consulting, and technical implementation services to customers on Adobe Experience Platform and Adobe Journey Optimizer.
- Assess customer requirements, pain points, goals and make recommendations on solution architecture, design and roadmap.
- Configure Adobe Experience Platform services like Identity Service, Data Storage Layer, Profile dataset, Real-time Customer Profile etc.
- Implement data ingestion from various sources like CRM, MPNs, Website data, Mobile apps using APIs, Experience Data Model (XDM), schemas and mappers.
- Create customer, visitor and product audiences using segments and AI/ML powered segments Configure destinations to activate audiences in channels like email, Journey Optimizer, Ad Cloud and CRM systems.
- Implement Journey Optimizer features like journey orchestration, triggers, automations, actions, messages and offers.
- Develop custom applications, workflows and APIs to extend the platform as per customer needs.
- Troubleshoot technical issues, debug and optimize performance of customer implementations.
- Provide post go-live support, enhancements, maintenance and upgrades for customer solutions.
- Conduct product training, knowledge transfer and share best practices.
- Continuously track product updates and improve solution recommendations for evolving customer needs.
Skills and Experience Required:
- 3-4+ years of extensive implementation experience with Adobe Experience Cloud products especially Adobe Experience Platform and Journey Optimizer.
- Expertise in deploying, configuring and optimizing all major Experience Platform services and Journey Optimizer features.
- Strong SQL skills for querying datasets, implementing data transformations, cleansing data, etc.
- Hands-on experience developing custom applications, workflows and integrations using Experience Platform APIs.
- Deep familiarity with Adobe Experience Platform and Journey Optimizer technical implementations including:
- Setting up source connectors and ingesting data using the API and UI.
- Configuring Experience Events (XDM schemas) for capturing data from sources.
- Creating audience segments using custom and AI/ML-based segments.
- Triggering journeys and activations based on segments and profiles.
- Implementing journey automations, actions and messages o Integrating with destinations like CRM, email, etc.
- Hands-on experience developing using the Platform APIs and SDKs in a language like:
- JavaScript for API calls.
- Java for extending functionality with custom connectors or applications.
- Expertise in data modelling for multi-channel needs using the Experience Data Model (XDM).
- Familiarity with configuring IMS authentication to connect external systems to Platform APIs.
- Experience developing, debugging and optimizing custom server-side applications.
- Proficiency in JavaScript, JSON, REST APIs and SQL.
- Expertise ingesting data from sources like Adobe Analytics, CRM, Ad Server, Web and Mobile.
- Strong understanding of concepts like multi-channel data management, segmentation, orchestration, automation and personalization.
- Understanding of data structures like: JSON for representing data in APIs, Data Tables for processing tabular data, Streaming data flows.
- Experience automating technical tasks using tools like: API integration tests, Postman for API testing, Git for source control.
- Excellent documentation and communication skills with the ability to clearly present technical recommendations to customers.
- Experience troubleshooting complex technical issues related to APIs, data ingestion, segments, destinations etc.
- Self-starter with the ability to manage resource constraints, changing priorities and tight deadlines.
- Problem solving mindset with the ability to constantly improve and optimize deployed solutions.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Lead
Employement Type: Full time
Contact Details:
Company: Flexsin TechnologiesLocation(s): Bengaluru
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Keyskills: Solution architecture Automation Data management Consulting Javascript Data structures JSON IMS SQL CRM
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Flexsin Technologies
Flexsin Technologies Pvt. Ltd. Flexsin is the leading IT services provider for SMEs and Enterprise businesses. We offer Custom Web Applications Development, Software Applications, Mobile Applications, Cloud Computing, ERP, CRM, Big Data and Digital Marketing Services assisting start-ups and ente...
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