Customer Care Associate | D2C Linen brand @ Unnati

Job Description

Headquartered in Indias textile hub, Mumbai, our client offers a unique collection of organic ready-to-wear and home linens. Crafted from breathable and biodegradable pure linen fabric, these products are a perfect blend of comfort and style.

Founded in 2020 by a woman entrepreneur who is a NIFT/ MICA alumni, the products are available through its own website as well as popular ecommerce portals.

As a Customer Care Associate, You will be responsible for delivering exceptional customer service.

What you will do:

Greeting and assisting customers in a friendly and approachable manner
Providing expert advice on fashion trends, styles, and product selection
Addressing customer inquiries, concerns, and feedback with professionalism and empathy
Staying updated on the latest fashion trends and product offerings
Demonstrating a comprehensive understanding of the merchandise to assist customers effectively
Actively engage customers to promote products and enhance their shopping experience
Upselling and cross-selling products to meet or exceed sales targets
Resolving customer issues promptly and efficiently to ensure a positive shopping experience
Collaborating with team members and management to address complex customer concerns
Ensuring the shop floor is well-maintained, organized, and visually appealing
Assisting in restocking shelves and arranging merchandise displays
Communicating effectively with customers, colleagues, and management
Providing clear and accurate information about products, promotions, and store policies
Collaborating with fellow associates and contribute to a positive and cohesive team environment
Assisting in training new team members as needed

What you need to have:

Previous experience in customer service or retail, preferably in the fashion industry
Excellent communication skills with a friendly and approachable demeanor
Passion for fashion and a keen sense of style
Ability to work in a fast-paced environment and handle multiple tasks
Proven ability to meet or exceed sales targets
Flexibility to work weekends, holidays, and variable schedules

Employement Category:

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Keyskills:   customer care sales product promotion