Helpdesk Coordinator @ ti Steps

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Helpdesk Coordinator

ti Steps
50 Positions
Bengaluru
7 months ago
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Job Description

Job Summary:
We are looking for a Helpdesk Coordinator to manage and support our helpdesk operations. This role involves handling customer inquiries, troubleshooting issues, and ensuring timely resolution.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat
Troubleshoot and resolve technical issues related to non-IT products
Maintain accurate records of customer interactions and resolutions
Escalate complex issues to the appropriate teams
Follow up with customers to ensure resolution and satisfaction

Qualifications:

Bachelors degree in any discipline
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to multitask and work under pressure

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Specified
Role/Responsibilies: Helpdesk Coordinator

Contact Details:

Company: Ti Steps
Location(s): Bengaluru

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Keyskills: communication time crm customer service coordination conflict resolution troubleshooting non-it verbal management technical patience usage

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

ti Steps

TI Steps (Tisteps Private Limited) is an EdTech and staffing company based in Chennai, India. The company, founded in 2012, has two main divisions: an EdTech arm that builds educational technology products, and a staffing division that provides talent acquisition services. The company was formerl...

Helpdesk Coordinator @ ti Steps

Home > Customer Care Executive (Call Centre)