Helpdesk Coordinator @ ti Steps

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Helpdesk Coordinator

ti Steps
50 Positions
Bengaluru
19 days ago
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Job Description

Job Summary:
We are looking for a Helpdesk Coordinator to manage and support our helpdesk operations. This role involves handling customer inquiries, troubleshooting issues, and ensuring timely resolution.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat
Troubleshoot and resolve technical issues related to non-IT products
Maintain accurate records of customer interactions and resolutions
Escalate complex issues to the appropriate teams
Follow up with customers to ensure resolution and satisfaction

Qualifications:

Bachelors degree in any discipline
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to multitask and work under pressure

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Specified
Role/Responsibilies: Helpdesk Coordinator

Contact Details:

Company: Ti Steps
Location(s): Bengaluru

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Keyskills: communication time crm customer service coordination conflict resolution troubleshooting non-it verbal management technical patience usage

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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ti Steps

Â TI Steps is a global talent solutions company headquartered in Chennai, India. With over 20 years of experience in the recruitment industry, TI Steps focuses on bridging the talent gap by connecting companies with skilled professionals and helping individuals find meaningful care...

Helpdesk Coordinator @ ti Steps

Home > Customer Care Executive (Call Centre)