Customer Service Agent @ Acme Services Hiring

Job Description

Hi,
Your profile has been shortlisted for the role of Customer Service agent

Working Days- 6 Days

Location Mumbai (Powai)

Shift Timings- Rotational Shift Any 9 hours working (6am to 3am)

Note - Candidates should be comfortable in speaking in English, Written & Verbal

Interested candidates can share their updated resume on hidden_email

Kindly find the attached resume for the role of Customer Support Officer

We treat each customer interaction as a true engagement point. so, we are hiring passionate
Customer Support Officers who love to help customers by digging deeper - asking the
question behind the question - to better understand their goals and help guide them to the
best solution.
What you will do here
Primarily, you'll be answering incoming phone calls, communicating with them via email, live
chat, and even SMS!
Help customers with placing new orders, processing returns and exchanges, availability, and
whatever else they might need
Utilizing your troubleshooting techniques to search the inter-webs for items, even if we
happen to not carry something a customer wants or are out of stock - think personal
shopper!
Use your troubleshooting skills to resolve issues for our customers
Dig deeper to understand our customers goals and product sentiment to provide the best
possible solution
Work alongside other internal teams, to meet customers needs
Participate in regular training. From Onboarding to Knowledge Shares, there's not a week
that goes by without us investing in our collective growth!
What you must have
Passionate about helping people Strong experience and desire to work in the fastest
growing D2C startup
Excellent fluency in English and Hindi language (verbal + written)
Excellent phone etiquette and interpersonal skills
Able to multitask, organize, and priorities your work.
Nice to have
Exposure in international processes
International callings

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Keyskills:   customer care chat process customer support customer service voice process blended process