Travel Consultant/Sr. Travel Consultant
- ATPI Group
- 1 - 6 years
- Mumbai
- 7 months ago
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Job Description
Greetings from ATPI Group!!!
We are looking for a candidates with good knowledge in ticketing, ticket issue, reissue, ticket cancellation, GDS, Amadeus, Galileo, PNR creation, fresh bookings, reservations, etc.
Position: Travel Consultant/Sr. Travel Consultant
Experience: 1 to 15 years
Qualification: HSC/Graduation/Post-Graduation
Location: Nahur(WFO)
Shift: Full Night Shifts (2 rotational week off)
Job description:
- Ensures service delivery and customer satisfaction
- Proficient in all aspects of domestic and international travel includes air, car, hotel and rail.
- Process all reservations on behalf of client accounts air, land and other ancillary services
- Includes all reservation elements including seat assignments and special requests
- Provides advice and consultation to clients for international documentation
- Follows best practices for booking and issuing tickets
- Delivers operational requirements and apply appropriate travel policy guidelines according to client specifications
- Ensures data quality standards are met including reporting elements and traveler profile information.
- Balance efficiency and effectiveness
- Works efficiently to provide prompt service and to meet productivity standards
- Responsible for managing incoming calls and emails within service level expectations
- Ensure tickets and informational requests are provided in a timely manner
- Maintains queues and follow-up on client requests
- Helps team members with overflow work and tasks
- Maintains rapport and works professionally with suppliers, vendors and third-party companies
- Takes steps to avoid debit memos and errors
Competencies:
- Excellent verbal & written communication
- Thorough knowledge of all existing Operations systems and Amadeus knowledge must.
- Self-assertive, commercial insight and effective time management
- Ability to work creatively and analytically.
- Proficient in MS Office with good Excel knowledge.
Qualification & Experience
- Graduate/ UG in any stream.
- IATA will be an added advantage.
- At least 1 year travel industry experience.
Interested candidates can share their updated resumes on om**********e@at*i.com asap.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Tourism ServicesRole: Travel Agent / ConsultantEmployement Type: Full timeContact Details:
Company: ATPI GroupLocation(s): Mumbai
Keyskills: Ticketing GDS IATA Ticket Booking Corporate Travel Management Amadeus International Ticketing Reservation PNR Travel Process Sabre Cancellation Galileo Air Ticketing Marine Operations
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ATPI Group
The ATPI Group provides world-leading corporate travel and events solutions to organisations operating in a variety of specialist sectors around the world. Comprising of Corporate Travel, Direct ATPI Global Travel, Marine Travel, Yacht Travel, Energy Travel, Mining Travel, Sports Travel and Events,...
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