General Manager - Operations @ Talentera Consultancy

Job Description

Job Summary 

The Hotel General Manager will be responsible for all aspects of the hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. The Hotel General Manager is responsible for all phases of hotel/management, including sales and marketing, human resources, food and beverage, and budgeting/forecasting. Empowering associates to provide superior customer care to guests, associates, and other visitors.

Hotel General Manager Job Duties

Hotel general managers typically have a wide range of responsibilities, which can include:

• Training new employees on company policies and procedures, including safety measures and legal requirements
• Monitoring the performance of staff members to ensure they are meeting company standards and updating job descriptions as needed
• Managing all aspects of the hotels operations, including hiring staff members, scheduling shifts, and ensuring that standards are met
• Ensuring that all aspects of the hotel operation are meeting customer satisfaction standards, including cleanliness, maintenance, security, staff professionalism, and customer service
• Overseeing marketing efforts to increase awareness of the hotel brand among potential guests
• Developing marketing campaigns to attract new guests and increase repeat visits
• Ensuring that all legal requirements are met regarding discrimination laws and other regulations regarding race, gender, disability, marital status, or age
• Hiring, training, and scheduling all non-managerial staff members
• Reviewing employee performance regularly to ensure effective job performance

HR.- DEVANSHI SHUKLA 

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Keyskills:   marketing analytics problem solving communication skills brand management leadership skills quality assurance customer service project management organization