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Networking-N @ Infosys

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 Networking-N

Job Description

Role & responsibilities

  • Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network.
  • Ensuring the resolution within the SLA
  • Resolving P1 & MIM on fast track
  • Work with networking OEM for resolution and permanent Fix
  • Work on capacity management and Change management as per best practice
  • Knowledge of basic troubleshooting skills in network
  • Working closely with inter domain team to resolve tickets and meet the SLA.
  • Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action
  • Running the service operations in close cooperation with other IT process owners and service owners.
  • Prepare reports as per business requirements
  • Ensure the tickets are close with in SLA and bring efficiency in addressing

Preferred Certification: CCNA, CCNP, CCIE

Technical Requirements:


  • Understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol
  • Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical)
  • SDWAN Viptela, Silver peak, Versa, Aryaka
  • Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now
  • Understanding of network Load balancers F5, NetScaler, VMware AVI etc.
  • Working knowledge on DNS/DHCP/IPAM, Cloud Proxy.
  • Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: IT Network - Other
Employement Type: Full time

Contact Details:

Company: Infosys
Location(s): Hyderabad

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Keyskills:   Swan VLAN Net

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Infosys

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