Customer Support Executive
- OYO
- 1 - 5 years
- Noida, Gurugram
- 7 months ago
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Job Description
Customer Support Executive International Voice Process (UK/US or Australian Shift)
6 Days Working | Payroll: Weavings Manpower Solutions
Work Location: Work from Office / Work from Home
Shift Timing: Rotational Shifts (Aligned to UK/US or Australian Time Zones)
Employment Type: Full-Time (On the payroll of our payroll partner Weavings Manpower Solutions)
Experience Required: 13 Years
Job Description
We are hiring Customer Support Executives for our International Voice Process team handling Australian customers. This role involves voice and email communication to resolve customer queries related to hotel/home bookings, cancellations, and support needs.
Key Responsibilities
- Manage inbound and outbound voice calls.
- Provide accurate, step-by-step assistance and resolve queries.
- Draft grammatically correct and clear emails to address customer concerns.
- Log customer interactions in the system accurately and timely.
- Escalate unresolved issues to the appropriate team while ensuring customer satisfaction.
- Work in a fast-paced, target-driven environment.
- Be available for rotational shifts as required by the process.
Requirements
- Excellent English communication skills (spoken and written).
- Prior experience in international voice processes (preferably UK/US or Australian based).
- Calm, patient, and empathetic approach during customer handling.
- Good problem-solving skills and detail orientation.
- Must have a personal laptop to work with.
- Basic computer knowledge, MS Office, and email handling skills.
- Comfortable with rotational shifts and high call volumes.
Education & Experience
- Graduate in any discipline (mandatory).
- 13 years of experience in voice-based international customer support.
- CRM/email platform knowledge is a plus.
What We Offer
- Competitive salary with performance incentives.
- Training and career growth opportunities.
- Global work culture and team support.
- Structured onboarding and support process.
How to Apply
Interested candidates can share their resume and details in the following format to:
ad*********d@oy*****s.com
Name
CV (Attach)
Current Location
Work Experience
Current CTC
Notice Period
Salary Expectations
Own Laptop Yes/No
Willing to Work in Rotational Shifts Yes/No
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Guest ServicesEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: Excellent Communication In English International Voice Process International Calling US Process Blended Process Email Support Australian Process International Call Center International Process International Voice UK Process
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