NOC Support Administrator
- Manageserve
- 2 - 7 years
- Remote
- 9 months ago
- Email to a friend
- Report this job
Job Description
The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian s customers as a part of the Global Support practice.
What will you be doing
- Network Operations Center (NOC) support in a 24x7 environment
- Monitor application performance and system alerts using various monitoring tools
- Respond to incidents and escalate issues according to established protocols
- Trigger operational procedures for various types of production incidents
- Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
- Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
- Coordinate, analyze, design, implement and administer solutions as per needs
- Recommend best practices for improvements to current operational processes
- Configure and maintain servers at database and Infrastructure level
- Troubleshoot operational problems
- Administer proactive database and infrastructure daily checks
- Communicate status and planning activities to customers and other team members
- Participate in the team s rotational shift pattern and on-call coverage rotation plan
- Learn different database technologies and provide support
What do we need from you
- A minimum of 2 years of experience in a similar role
- Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
- GCP background experience operating in a Linux environment
- Familiarity with Windows, Linux and Network administration concepts
- Ability to handle stressful situations with a level headed approach
- Excellent English communication skills including verbal and writing skills
- Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
- A curious mindset with the tenacity to fully diagnose why something went wrong
- SQL Server knowledge is an asset
- Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
- Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies.
- Relevant courses and certifications (MCSE, CCNA)
What do you get in return
- Love your career : Competitive total rewards and salary package. Blog during work hours; take a day off and volunteer for your favorite charity.
- Love your work/life balance : Flexibly work remotely from your home, there s no daily travel requirement to an office! All you need is a stable internet connection.
- Love your coworkers : Collaborate with some of the best and brightest in the industry!
- Love your development : Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
- Love your workspace : We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
- Love yourself : Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: ManageserveLocation(s): Remote+ View Contact
Keyskills: SAP Network administration Linux Shell scripting Windows Oracle microsoft CCNA MCSE SQL
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Manageserve
ManageServe is SAP certified hosting service provider. ManageServe Inc. is founded in 2005 with focus on providing quality and cost-effective service in the area of ERP application (SAP) technical support, hosting and implementation/upgrade/migration projects.
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