Customer Support Executive @ G R Management

Job Description

A customer service representative is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organization. Their responsibilities include regularly interacting with clients to address their issues, and respond to inquiries, in order to maintain solid consumer relationships.

Customer Service Representative Duties And Responsibilities

Customer care representatives assume responsibility for the clients issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task. Additionally, they take note of any feedback from the customer that could improve their experience and pass it along to the appropriate team for organization execution. Additional responsibilities of a customer care representative include the following:

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
• Meet call handling quotas and individual and team  targets
• Gather and analyze client data to identify possible products or services to recommend to management
• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
• Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
• Follow communication protocols, rules, and policies.

Qualifications : Any Undergraduate /  Graduate
Experience       : 0 to 1 year 

Shifts : Rotational Shifts ( Day shift for females)

CTC : 2.10 LPA to 2.45 LPA

 Candidate should have Excellent Communication skills .

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Keyskills:   chat customer service telecalling customer support graduate banking support customer care inbound calls fresher phone executive officer