Customer Service Executive - Domestic Voice Process
- Policybazaar
- 0 - 5 years
- Noida, Gurugram
- 7 months ago
- Email to a friend
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Job Description
What would be the roles and responsibilities
- Providing complete information about the product to the customer.
- Solving all product or service related issues of the customers.
- Preparing the Customer Service Guidelines
- Keeping a Record of the Customers
- Giving the right pitch to the potential customers, so they end up buying the product
or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly.
- Providing the best possible solution to the queries of the customers.
- Making products and services reports by collecting and analysing the information
provided by the customers.
What we are looking for in a candidate
- Should be Confident & Dynamic.
- Should have a bent towards Sales.
- Excellent interpersonal and listening skills
- Good persuasion skill.
- Should be efficient in converting customer interest into sales.
- Good negotiation skills.
- Team Player
- Quick learner, creative and achiever.
- Passionate about work output
Desired Skills and Experience-
- SSC or higher education.
- Fresher or Experience
- Ability to communicate effectively Hindi & English language.
- Basic computer skills.
What do we offer?
- Amazing work culture.
- Complete Day shift.
- 6 Day working
- 1 Roster off
- Unlimited Incentives
- Good opportunity for career progression.
- GMC- Group medical coverage
- Gratuity is paid as per applicable law which is over and above total offered CTC.
Contact Details :- Neetu Mehta // 7042547*** // ne*******a@po*********r.com
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: PolicybazaarLocation(s): Noida, Gurugram
Keyskills: Voice Process Blended Process Communication Skills Inbound Voice Process Customer Support Bpo Voice Sympathy Problem Solving Empathy Interpersonal Skills International Voice Process
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