Assistant vice president- Banking Operations @ Whiteslips Global

Job Description

Conduct regular meetings with the support teams namely, Transition/Projects & Technology to ensure that the internal SLAs are met  
   Assist in budget management & cost control measures  
   Understand billing parameters of clients and take measures to ensure billing optimization  
   To be involved in recruitment & selection process of floor employees  
   Monitor employees count for full time attendance  
   Conduct performance reviews daily/weekly/monthly  
   Co-ordinate with Helpdesk for employees query resolution  
   Monitor and manage call/process related quality  
   Interact with other operations teams to avail required information  
   Liaise with HOD/ COO regularly  
   Manage various trainings namely Ex. Process, Up skill and Refreshers  
   Involve in corporate social responsibility initiatives (Community)  
   Liaise with departments like transport, admin and HR-Ops to facilitate efficient management of Operations  
   Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews.  

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Keyskills:   banking operations back office operations fraud detection bpo operations