Assistant Manager - Technical Support
- Ideal Placement
- 5 - 10 years
- Hyderabad
- 16 days ago
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Job Description
Position: Assistant Manager Technical Support (Geo Survey Instruments)
Location: Hyderabad
Industry: Surveying Instruments (Geo Survey Devices)
Client: Subsidiary of a leading Japanese MNC (Headquartered in Gurugram with branches in Hyderabad & Kolkata)
Company Overview:
Our client is a subsidiary of a globally renowned Japanese multinational, and a world-leading manufacturer of precision surveying instruments such as Total Stations, GNSS Receivers, Laser Scanners, and Layout Navigators. The company's advanced technology solutions serve key industries such as Infrastructure, Construction, Real Estate, Surveying, Mapping & GIS, and Government Departments.
Position Overview:
The Assistant Manager Technical Support (Geo) will be responsible for technical demonstrations, installations, and aftersales support of Geo Survey devices. The role requires strong technical acumen, handsm. on support experience, and regular travel across India to support dealers, clients, and key infrastructure projects.
Key Responsibilities:
- Conduct installation, training, and demonstration of Total Stations, GNSS, Laser Scanners,
and related Geo Survey equipment.
- Provide aftersales technical support to clients and channel partners, ensuring optimal usage and problem resolution.
- Extend technical support to the sales team by participating in client meetings, demos, and trade shows.
- Provide on-site troubleshooting and repair guidance where required.
- Offer remote assistance via phone, video calls, or online tools for client/dealer queries.
- Maintain detailed service records, client feedback logs, and support documentation.
- Coordinate with HO and R&D teams for updates, escalations, and new product knowledge.
- Frequent business travel across India to client/project sites, training sessions, and dealer support.
Qualifications & Skills:
- B.E. / B.Tech in Civil Engineering or Electronics Engineering
- Minimum 5 years of technical support experience in GIS, Surveying Equipment, or related industries
- Working knowledge of AutoCAD / Autodesk is essential
- Strong communication and client-facing skills
- Willingness to travel extensively across India
- Ability to independently manage product installations and client training sessions
- Problem-solving approach with strong documentation skills.
Preferred Candidate Background:
- Candidates with prior experience in Surveying Instrument support
- Exposure to client segments such as infrastructure developers, survey consultants, government departments, etc.
- Experience with Japanese/International equipment brands will be an added advantage
If you are a technically proficient, customer-focused professional seeking a role in a cutting-edge engineering environment, we invite you to apply and be part of a globally respected brand in Geo Survey Technology.
Job Classification
Industry: Electronics ManufacturingFunctional Area / Department: Construction & Site Engineering
Role Category: Surveying
Role: Surveying - Other
Employement Type: Full time
Contact Details:
Company: Ideal PlacementLocation(s): Hyderabad
Keyskills: Technical Operations Scanner Survey GNSS Receivers Technical Support
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Ideal Placement
Company ProfileIdeal Placement and Consultants (P) Ltd.The world leading manufacturer and Company an ISO 9001 and OHSAS 18001 certified production facility.
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