Senior Operations Manager @ G R Management

Job Description

Company Description Cogent E Services is an end-to-end Customer Experience (CX) solutions provider, offering omni-channel solutions along various customer interaction touch-points. We leverage customer interaction data analytics and technology to help clients manage customer interactions and derive insights. Our clients are diversified across more than 10 industry verticals including high growth verticals such as banking and financial services and e-commerce. We service our customers in more than 10 languages including English, Hindi and regional languages. Cogent E Services is headquartered at Bangalore, with offices across 7 cities in India. Role Description This is a full-time, on-site role located in vadodara for a Senior Operations Manager. The Senior Operations Manager will be responsible for overseeing and managing the day-to-day operations for assigned client accounts, including team management, workflow optimization, and ensuring delivery of high quality services to our. clients. The Senior Operations Manager will work closely with the client stakeholders to identify areas of improvement and implement changes to enhance the service delivery and overall customer experience. Qualifications Strong leadership and team management skills Ability to develop and implement workflow processes and operational guidelines Excellent problem-solving and decision-making skills Strong analytical and reporting skills Excellent communication and interpersonal skills Ability to work under pressure and manage multiple priorities Prior experience in managing customer service operations is preferred Bachelor's degree in Business Administration, Operations Management, or related field

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Senior Operations Manager

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Keyskills:   team management analytical reporting communication customer service operations Strong leadership workflow optimization problemsolving decisionmaking interpersonal