Phone Banking Officer @ G R Management

Job Description

Hiring for BPO MNC company:
- excellent communication skills
- experienced candidates with suitable experience proof
- ready to relocate to the office location
- immediate joiners required.

1. Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per Tellecalling script.
2. Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
3. Analyzing and reporting customer data to devise new strategies or update the existing ones
4. Communicating with them through various omnichannel channels, including email, social media, phone or SMS
5. Making appointments that fit into the schedule of the client and the customer.
6. Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
7. Assisting them if they are facing a problem and troubleshooting it.
8. Ensuring the customer has a positive experience with the company.
9. Fostering a healthy relationship between the client and the customer.
10. Overseeing timely delivery and payment of sales orders.
11. Handling all Voice and Non-Voice Processes in BPOs & Call centers.

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Keyskills:   customer care phone banking customer support