Technical Support Engineer Associate in Pune @ Foundation Manpower

Job Description

About Company: Mithi distinguishes itself in providing secure and dependable email, collaboration, and archiving solutions, that help substantially lower operational costs & boost productivity. Mithi defines its purpose as one of making technology more useful, reliable, and affordable for our customers. Mithi's innovative solution-shave has been adopted by organizations of all sizes and spread across many enterprise segments, such as healthcare, financial services, education, government organizations, agro-industries, IT/ITES, retail, and many more. About the Internship: Key responsibilities: 1. Resolve technical issues. 2. Collaborate with the team. 3. Triage incidents and tickets. 4. Document tickets and contribute to the knowledge base. 5. Ensure adherence to processes and improve efficiency. 6. Provide onboarding support. 7. Expand the knowledge base. 8. Interact and communicate with customers. 9. Provide feedback for quality assurance. 10. Assure data protection. 11. Adhere to compliance and regulatory requirements. 12. Focus on self-improvement and continuous learning. Who can apply: 1. Engineering degree (BE) in computer science, MCA or equivalent, BSc, MSc, BCA, MCA 2. Familiar with internet concepts, including SMTP, IMAP, POP, HTTP, DNS, LDAP, and related protocols 3. Solid networking and software troubleshooting skills 4. Fluent in Windows, Mac, and Linux operating systems with good troubleshooting ability 1. Ability to think calmly and rationally during a crisis 2. Can make decisions on your own 3. Have a sharp troubleshooter's mind 4. Can work well with co-workers and have strong people and listening skills 5. Have the necessary patience, maturity, and gumption to handle customers at all levels 6. Excellent spoken and written communication skills (English & Hindi) 7. Can express problems, causes, diagnoses, and solutions in a clear concise manner Deadline: 2023-11-24 23:59:59 Other perks: Informal dress code Skills required: Linux, Shell Scripting, CCNA, English Proficiency (Spoken), English Proficiency (Written) and Hindi Proficiency (Spoken

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Networking
Functional Area: Not Applicable
Role/Responsibilies: Technical Support Engineer Associate in Pune

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Keyskills:   Linux Shell Scripting CCNA English Proficiency Spoken English Proficiency Written Hindi Proficiency Spoken