Refex Group - Head - Operations
- Refex
- 10 - 16 years
- Chennai
- 20 days ago
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Job Description
The operations Head is responsible for overseeing the company's day-to-day administrative and operational functions. This executive role is second in command and reports directly to the Chief Executive Officer (CEO). The operations head must ensure that the company's operations are efficient, effective, and aligned with the strategic goals to drive growth and profitability.Key Responsibilities :- Strategic Planning and ExecutionWork closely with the CEO and other executives to develop and implement strategic plans. Ensure these plans are executed efficiently across all departments.- Sales Strategy DevelopmentCollaborate with the sales director and other executives to develop and refine the company's sales strategy, ensuring it aligns with the overall business goals and market opportunities. This includes targeting key markets, setting sales targets, and identifying strategic partners.- Sales Process OptimizationOversee the optimization of the sales process to improve efficiency and effectiveness. This involves streamlining sales operations, implementing best practices, and leveraging technology to automate tasks and enhance customer interactions.- Sales Team LeadershipPlay a key role in leading and motivating the sales team. Ensure the sales force is high-performing, well-trained, and equipped with the necessary tools and resources to achieve their targets. This includes overseeing sales training programs and sales incentive plans.- Customer Relationship ManagementEnsure the development and maintenance of strong relationships with key customers, distributors, and partners. Oversee customer service operations to ensure customer satisfaction and loyalty, which are critical for repeat business and referrals.- Market Analysis and ExpansionOversee market research and analysis to identify new market opportunities and areas for expansion. Work closely with the marketing and product development teams to align sales strategies with market needs and new product offerings.- Sales Forecasting and ReportingImplement robust sales forecasting and reporting mechanisms to provide accurate and timely information on sales performance, market trends, and competitive analysis. This data should inform strategic decision-making and operational adjustments.- Collaboration with MarketingEnsure close collaboration between the sales and marketing teams to align on lead generation strategies, branding, and product positioning. Oversee the execution of sales and marketing campaigns to drive revenue and market share growth.- Performance MonitoringRegularly review sales performance against targets, analyzing discrepancies and implementing corrective actions where necessary. Foster a culture of accountability and continuous improvement within the sales team.- Operations ManagementOversee the production, manufacturing, and distribution of medical equipment. Ensure operations are conducted in compliance with regulatory standards and quality requirements.- Financial OversightCollaborate with the CFO to manage the company's budget, financial planning, and cost management strategies to achieve financial targets.- Team Leadership and DevelopmentLead, mentor, and develop a high-performing management team. Foster a culture of excellence, innovation, and continuous improvement.- Supply Chain and LogisticsEnsure the supply chain is efficient and cost-effective. Oversee logistics and inventory management to meet customer demands and maintain optimal stock levels.- Customer and Market FocusMaintain a strong focus on customer needs and market trends. Ensure the company's product offerings meet or exceed market expectations.- Regulatory ComplianceEnsure all company operations comply with industry-specific regulations and standards, including quality control, safety, and environmental policies.Qualifications:- Bachelor's degree in Business Administration, Engineering, or a related field. An MBA or similar advanced degree is highly preferred.- Extensive experience in the medical or healthcare industry, with a proven track record of successful operations management and leadership.- Strong understanding of regulatory environments and compliance requirements specific to medical devices and equipment.- Demonstrated ability to lead and develop teams, manage a diverse and complex organization, and foster a culture of innovation and excellence.- Excellent strategic planning, financial acumen, and negotiation skills.- Strong communication and interpersonal skills, with the ability to engage and inspire stakeholders at all levels.Skills:Job Classification
Industry: FMCG (Tobacco)Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Refex GroupLocation(s): Chennai
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Keyskills: team management regulatory strategic planning cost management financial planning operations management supply chain sales forecasting production forecasting logistics sales sales operations strategic thinking manufacturing inventory management
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Refex
Refex group is a leading business conglomerate delving into various businesses such as Refrigerant gas, Renewables, Venture Capital, Power Trading, Thermal – Ash and Coal Handling, Thermal – Power Generation and Health Care.
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