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Client Support Executive @ The Digital Group

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 Client Support Executive

Job Description


Role & responsibilities


Job Overview-

The client support executive's responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management. You should also be able to identify new business opportunities through client referrals.

To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.


Client Servicing Executive Responsibilities:


  • Cultivating solid relationships with clients through the provision of exceptional after-sales service.
  • Creating a positive onboarding experience for new clients.
  • Regularly interacting with clients through telephone calls, email communications, or online meetings.
  • Identifying ways to overcome clients' initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Responding to client inquiries in a timely and professional manner.
  • Training and providing overall guidance to client service employees.
  • Organizing training seminars to enable clients to fully utilize product features and benefits.

Client Servicing Executive Requirements:


  • Proven experience working as a client servicing executive.
  • Proficiency in Window OS and Microsoft Excel, Word, Outlook.
  • Working knowledge of Customer Relationship Management (CRM) software.
  • The ability to work efficiently under pressure.
  • Excellent organizational and time management skills.
  • Strong analytical and problem-solving skills.
  • Effective communication skills.
  • Exceptional customer service skills.
  •        Accept constructive criticism and customer feedback regarding their experience with application services.

Preferred candidate profile


  • Cultivating solid relationships with clients through the provision of exceptional after-sales service.
  • Creating a positive onboarding experience for new clients.
  • Regularly interacting with clients through telephone calls, email communications, or online meetings.
  • Identifying ways to overcome clients' initial dislike of company products.
  • Maintaining an accurate record of all existing and potential clients.
  • Responding to client inquiries in a timely and professional manner.
  • Training and providing overall guidance to client service employees.
  • Organizing training seminars to enable clients to fully utilize product features and benefits.

Perks and benefits

  • Annual Leaves.
  • Family Medical Insurance.
  • Employee Provident Fund
  • Working Days- 5

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: The Digital Group
Location(s): Pune

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Keyskills:   Client Support Excellent Verbal And Written Communication Skills Technical Support Client Interaction Client Handling Client Relationship

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The Digital Group

Company DetailsThe Digital Group