Senior It Infrastructure Engineer
- Jman Digital Services
- 3 - 7 years
- Chennai
- 2 months ago
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Job Description
Skills Required :
- 4- 6 Years of experience in IT support roles, with a focus on desktop/technical support.
- Hands - on experience with Office 365 applications, including user account management.
- Experience in providing first-line technical support for hardware, software, and network issues.
- Handled support tickets promptly while maintaining high customer satisfaction.
- Document technical issues and solutions effectively in the ticketing system.
- Knowledge, support troubleshoot Microsoft Intune for mobile and endpoint device management.
- Collaborate with the IT team to enhance support processes and implement new technologies.
- Strong problem-solving skills and technical troubleshooting abilities.
- Familiarity with Windows and Mac operating systems.
- Excellent communication skills and ability to work in a team
Requirements
- Assist employees with resolving basic technical problems on both Windows and Mac operating systems.
- Ensure devices comply with organizational security policies and best practices.
- Manage and Support Office 365 applications, including user account creation, configuration, and issue resolution.
- Assist users in setting up and using various Office 365 tools and applications.
- Respond to and resolve technical support tickets within established timeframes.
- Accurately document technical issues, resolutions, and ongoing challenges in the ticketing system.
- Maintain up-to-date knowledge of recurring issues and solutions for future reference.
- Install, configure, and upgrade desktop hardware and software as needed.
- Contribute to internal knowledge-sharing sessions and best practice guides .
- Administer and support Microsoft Intune for device management, application deployment.
- Stay up to date with the latest IT trends and technologies to recommend improvements.
- Collaborate with global team for IT support and closely work to resolve issues.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time
Contact Details:
Company: Jman Digital ServicesLocation(s): Chennai
Keyskills: Office365 Intune Desktop Support End User Support IT Support Data Center Active Directory IT Infrastructure Support Microsoft Office Suite Firewall
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Jman Digital Services
Who we are JMAN Group is a fast-growing data engineering & data science consultancy. We work primarily with Private Equity Funds and their Portfolio Companies to create commercial value using Data & Artificial Intelligence. In addition, we also work with growth businesses, large corporates,...
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