Cafe Manager/ Assistant Manager Bangalore @ Gigin Technologies

Job Description

 

CAFE MANAGER/ ASSISTANT MANAGER

 

Reporting to: Area Manager

 

Reportees:  Brew Masters, Operation Trainees, Team Members.

 

KRA:

1. Translating companys objectives in the region 

2.Ensure store compliance with companys operational procedures

3.Lead, motivate & develop team to maximize profits

4.Drive customer focus through service standards in area

 

Knowledge, Skills & Abilities:

         Excellent communication & influencing skill

Result oriented

Financial awareness & understanding of P&L

Ability to strategize & analyze reports

Sales & marketing orientation

Planning & organizational skills

Building & developing high performance team

Operating system & internet skills

 

Qualifications:

 

Exposure:

 

BHM graduate preferred / Graduation Mandatory

 

2 - 4 years of experience in handling multiple F&B units ,Hotel /Hospitality

Retail or related industry exposure (KFC,MC Donald, Pizza Hut, Dominos/Pizza Corner/Any Hotels/And Retail)

Duties & Responsibilities:

Financial:

 

Supervise an individual outlet.

Maximize Cafe sales performance and drive profits.

Sales forecasting and apportioning targets across teams.

Asset & Equipment maintenance.

Assuring the Timely & Accurate indent is placed for the cafe.

Wastage control measures.

Ensuring the compliance of the SOPs on cash & all the tenders.

Timely forecast of the stock in order to ensure the smooth operation of the cafe.

 

Learning & Development Management:

 

Retention of manpower. 

Motivating the team to ensure the sales target is met.

Briefing the team on a daily basis to ensure the team understands the importance SOPs 

Ensure the team is groomed to move to the next level.

Grievance handling & solving issues.

Ensure the Training Certification of team members.

 

Process Indicators:

Ensuring all the documentation related to the caf is done on time (Sales Reports/ Caf Registers).

Ensuring the Quality Audits done on a day to day basis.

Implementation of SOPs.

Efficient utilization of the manpower by means of effective charting out the duty rooster.

Integrity, cost controllable & Waste Management.

Ensuring 90% score in the Management Visit Report.

Customer orientation:

 

Ensure all the Customer complaints are resolved.

Analysis of Customer database complaints & drive the footfall in the cafes.

Ensuring the MAST & SOPs is followed by the team in the caf to drive customer focus.

Ensuring the Training norms are met.

Ensuring 90% score in the Management Visit Report.

Salary:- 4Lpa

Locations:- Bangalore

Employement Category:

Employement Type: Full time
Industry: Hotel / Restaurant
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Cafe Manager/ Assistant Manager Bangalore

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Keyskills:   management store management cafe management