Senior Process Executive @ Sorties Technologies

Job Description

Minimum Qualification:: Full time graduate, 15 years of education Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems Ability to work effectively as part of a team Strong administration and organization skills Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters. Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards. Executes transactions as per prescribed guidelines and timelines such as o verifying documents, o processing bills, o analysis of data, o responding to complaints/queries on mail, o Interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. o Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets. Customer Interaction: o Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user Knowledge Management: o Shares experiences in order to facilitate capture of tacit knowledge Process Reengineering: o Delivers on the new process / approach to meet client / internal goals

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Senior Process Executive

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Keyskills:   customer relations accounts sla quality insurance order management business systems work effectively proposal management organization skills australian equities export documentation word csat mail sales excel basic quote statements of work sow