Project Manager @ Whiteslips Global

Job Description

• Minimum 15 years of experience in Operations management involving Application, Infrastructure, Network and Customer management.
• Manage customer, vendor and TechM project stakeholders and project team spread across multiple entities.
• Proven experience in managing a 24X7 Service/Support desk for Application support.
• Strong experience in Operations Management for Infrastructure and Network which include Servers, Databases, Storage, VM clusters, Operating Systems (Windows, Linux, RHEL), Load balancers, etc. Experience in Infrastructure and Network capacity planning, optimizing resources, scalability etc.
• Lead and prioritize the Application/Production Support team having about 100+ resources.
• Manage and Own the Problem and Incident Management Process. Ability to troubleshoot problems and incidents.
• Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
• Develop, co-ordinate and promote the effective functioning of problem management activities across all support teams.
• Responsible for planning of application/infrastructure releases and configuration changes
• Identify potential areas for Service Improvement and raise proposals with the Service Manager
• Provide technical leadership to team members.
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.

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Keyskills:   storage infrastructure management infrastructure it infrastructure