Manage inbound/ outbound calls or chats in a timely manner.
Follow communication scripts when handling different topics.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Candidate should be comfortable in English language.
Employement Category:
Employement Type: Full time Industry: BPO / Call Center Role Category: Customer Care ExecutiveCustomer Care Executive (Call Centre) Functional Area: Not Applicable Role/Responsibilies: Urgent Hiring For Mnc Bpo