A Snapshot of Your Days We are seeking a dedicated IT Service Analyst with some experience in Business Intelligence platforms, such as Tableau Server, to join our team. The ideal candidate will be responsible for handling first-level requests, addressing users" queries, and providing exceptional support to ensure smooth IT operations. Passionate about the environment and climate change Ready to be part of the future of the energy transition The Siemens Energy Data Analytics & AI team plays a significant role in driving the energy transformation. Honestly, we dont have all the answers. Given the scale of the challenge, we need many types of perspectives to help reimagine the future, and we cant do it alone. Our team is looking for innovative, hard-working, versatile data enthusiasts and AI professionals that will drive us forward on this exciting venture. How Youll Make an Impact Respond to and resolve first-level IT service requests and incidents in a timely and efficient manner. Provide technical support and assistance to users, addressing their queries and solving issues related to hardware, software, and network connectivity. Apply knowledge of Business Intelligence platforms, such as Tableau Server, to assist in data-related queries and support. Collaborate with other IT team members to bring up and resolve complex issues that require higher-level intervention. Maintain accurate records of service requests, incidents, and resolutions in the IT service management system. Conduct regular system checks and maintenance to ensure optimal performance and minimize downtime. Assist in the development and implementation of IT policies, procedures, and standard methodologies. Deliver training and guidance to users on the effective use of IT resources and tools. What You Bring Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field. Experience as an IT Service Analyst or in a similar role that can be proven. Basic knowledge of Business Intelligence platforms, such as Tableau Server, Experience with other Business Intelligence tools and data visualization software. Knowledge of network and system administration. Strong problem-solving skills and the ability to fix technical issues optimally. Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Familiarity with IT service management frameworks such as ITIL is a plus. Ability to work independently and as part of a team in a fast-paced environment. Certification in ITIL or other relevant IT service management frameworks. About the Team At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Employees are eligible for Remote Working arrangements up to 2 days per week. All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age. Siemens Energy offers Meal Card to employees per company policy for tax saving. We value equal opportunities and welcome applications from people with disabilities. Reference. https://jobs.siemens-energy.com/jobs,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Tableau Server Administrator