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Technical Analyst @ Proventeq

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 Technical Analyst

Job Description

The Role
  • Providing technical support and maintenance on Proventeq products.
  • Provide technical support on SharePoint Online/Microsoft 365 migration and adoption related queries/issues.
  • Performing troubleshooting within customer environments focused on the resolution of customer reported issues.
  • Answering product related queries raised by customers/partners through our support portal.
  • Meeting support SLAs by prioritizing your workload based on the priority of issues.
Required Skills
  • Keeping customers/partners updated on the status of support tickets in a timely and effective manner.
  • Creating content within the support knowledge base
  • Escalating issues to the next level of support when you have reached the limits of your knowledge and tracking those cases to ensure you continue to learn.
  • To contribute to the development of the customer support organization by participating in regular internal meetings and training sessions.

Knowledge of the following would be a distinct advantage

  • Overall Experience 3+ years
  • Experience in supporting .Net/SQL Server based products and/or custom application
  • Good knowledge of SharePoint/Microsoft 365 (configuration and administration knowledge desired). Experience in SharePoint support would be an added advantage.
  • Expertise in application support and maintenance tools like Zendesk or Remedy
  • Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
  • Knowledge of Agile Methodologies and DevOps tools like Azure DevOps or similar
  • Proven technical diagnostic and problem-solving skills
  • Excellent interpersonal and communications skills
  • Excellent time management, decision making, prioritization and organization skills.

Job Classification

Industry: Management Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Lead
Employement Type: Full time

Contact Details:

Company: Proventeq
Location(s): Pune

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Keyskills:   Application support Postgresql Agile Customer support Technical Analyst microsoft Troubleshooting Technical support SQL Remedy

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Proventeq

Proventeq offers advanced Cloud and Content Migration solutions. Our Migration Accelerator suite of products enable organisations to accelerate their content move to Cloud, On-premise and Hybrid environments.