Customer Service Executive @ Future Technologies

Job Description

Greetings From FUTURE TECHNOLOGIES

We Are Urgent Openings For Customer Support.
Title : Voice Process
Location Bangalore/Bengaluru
Salary : 1.0 LPA - 3.0 LPA
Required Knowledge :
Good communication, confidence & convincing skills.
Exp;12th with fresher/experience (or) Any Graduate for Freshers/Experience
Languages : English and 2

Regional language(Tamil /Telugu/Kannada) or
( English/Hindi)

Customer Support Executive Responsibilities:Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

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Keyskills:   voice process bpo outbound calling call center management customer support