Service Desk Coordinator @ Team Computers

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Service Desk Coordinator

Team Computers
10 - 11 years
Mumbai
10 months ago
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Job Description

Responsible for logging tickets, monitoring, assigningticketsto respective support engineers.

Providing first level of remote technical support to clients.

Making sure that the ticketsare responded within the required time frame to meet the SLAs.

Escalating thecallsto support manager if tickets are not responded or resolved within the time.

Vendor management.

IT assets management.

Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers.

Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Team Computers
Location(s): Mumbai

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Keyskills: MIS reporting Service Desk Coordinator Matrix Scheduling Management SLAS Technical support Monitoring

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Team Computers

Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...

Service Desk Coordinator @ Team Computers

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