Senior Solutions Engineer
- MoEngage
- 3 - 5 years
- Bengaluru
- 8 months ago
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Job Description
- Continuous learning on the end to end product and exposure to our huge tech stack.
- Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters
- The prime and critical focal point for the company representing product, engineering and sales and the company when it comes to existing customers
- Be part of growing team and has immense visibility across the organization
- Flexible culture and all doors open to drive ownership and leadership.
- Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.
- Should be flexible to work in rotational shifts and weekends.
Responsibilities
- 3 to 5 years of experience
- Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
- Communicating effectively (both verbal and written) with our customers and internal stakeholders
- Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
- Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets
- Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
- Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
- Communicating we'll with different audiences (developers, technical and non-technical users)
- Awareness on Information Security concepts and Best Practices
Should be Good and Excel At:
- Programming languages like Python , Java , Javascript , Angular , React
- Linux/Unix operating systems and REST API
- Database (SQl/Oracle)
- Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search
What You Must Have Experience In:
- Bachelors Degree in Computer Science, or equivalent
- Overall experience in customer facing role (Support/Integration Support)
- 2+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products
- 2+ years of API or SDK implementation and/or integration
- JavaScript, iOS or Android support experience
Job Classification
Industry: Advertising & MarketingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Blockchain Quality Assurance EngineerEmployement Type: Full timeContact Details:
Company: MoEngage Location(s): Bengaluru+ View Contact
Keyskills: Unix Linux Information security Javascript Asset management Troubleshooting Technical support Analytics Private equity
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