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Hcltech Hiring For It Service Desk Noida/bangalore/chennai @ HCLTech

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 Hcltech Hiring For It Service Desk Noida/bangalore/chennai

Job Description


Required - Exp 6 Months - 3 Yrs

Education Graduation

Location Noida/Chennai/Bangalore

  • Good Communication with International Voice Support experience.
  • Experience in Troubleshooting Hardware and Software related issues.
  • Basic Computer knowledge.

Roles & Responsibilities.

  • To maintain high login Efficiency (Availability) for customers.
  • To resolve tickets within agreed SLA of ticket volume and time.
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum. average handling time (AHT), rejected resolutions or Reopen Cases.
  • To update worklogs and follow shift for escalation process and process compliance.
  • Fixing technical issues and helping users when problems arise.
  • Investigating and resolving hardware and software glitches.
  • Installing and configuring software on computers.
  • Addressing user requests and issues.
  • Logging all service desk communications and document issue resolution using an ITSM system.
  • Prioritizing and managing incoming IT service requests.
  • Collaborating with IT teams to tackle complex technical problems.
  • Staying updated on the latest tech trends for continuous improvement.
  • Tracking and routing problems or requests, and document resolutions.
  • Identifying and prioritizing situations that require urgent attention.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: HCLTech
Location(s): Noida, Gurugram

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Keyskills:   Service Desk IT Service Desk Ticketing Tools Technical Helpdesk Technical Support International Technical Support Technical Voice Process International Voice

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