Professional Services Project/Program Manager @ Trimble

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Professional Services Project/Program Manager

Trimble
2 - 3 years
Hyderabad
18 days ago
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Job Description

We are looking for an enthusiastic and skilled Delivery Expert to join our Delivery Excellence team as Junior Project Manager. Be a self-starter and be willing to learn - these are the two most important qualities to demonstrate as somebody wanting to join this team. In this role, you will be responsible for aligning operational actions and strategic objectives regarding the Real-Time Visibility product, supporting operational departments with queries and escalations, and building and maintaining the knowledge base. You will work closely with the Customer Experience organization and product teams to bring value to customers and close feedback loop.

Responsibilities:

Act as a trusted product advisor within the organization
Perform problem analysis and apply critical thinking to derive improvements from within the problems observed or reported on the platform
Be assertive, act as the customer s advocate within the organization bringing product closer to the customer
Be responsible for ensuring that the product s value is realized by the customer and that, it meets the needs and expectations of the customer
Acquire, maintain and share knowledge about product through written material and training sessions
Contribute to defined departmental objectives, KPIs, best practices, and process improvements

Required Skills and Qualifications:

Must be a self-starter with a strong willingness to learn
Possess excellent English communication skills - both written and verbal - allowing to convey information effectively to stakeholders
Good organisation skills - ability to derive structure from unorganised information and situations
Can think on their feet and stay calm in a difficult situations
Has basic project management skills
Is a good listener; should have a strong customer-centric mindset bringing commitment to understanding and meeting the needs of our customers
Demonstrates leadership qualities by guiding, supporting, and positively impacting others in the workplace
Has basic technical proficiency like understanding of API integration and familiarity with data formats such as XML or JSON
Has hands-on experience of working on tracking tools such as JIRA
Has a problem-solving attitude, focuses on identifying and implementing effective solutions
Is committed to continuous personal development and staying up-to-date with industry best practices
Ideal role for someone with 2-3 years experience, wishing to develop their career in the Customer Experience organization

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Project & Program Management
Role Category: Other Program / Project Management
Role: Project Manager
Employement Type: Full time

Contact Details:

Company: Trimble
Location(s): Hyderabad

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Keyskills: Delivery excellence XML Project management JSON Data analytics Customer experience professional services JIRA Operations Productivity improvement

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Trimble

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose-bui...

Professional Services Project/Program Manager @ Trimble

Home > Other Program / Project Management