We are currently hiring for the role of Workforce Management Analyst (WFM) at our office located in Kisan Nagar, Wagle Estate Thane West.
Position: Workforce Management Analyst (WFM)
Experience: 1+ years (BPO experience preferred)
Location: Thane West Candidates from nearby areas preferred
Shift: Rotational shifts (5-day working, day shifts)
Key Responsibilities:
Forecasting, scheduling, and staffing
Real-Time Monitoring and performance reporting
Data analysis and process improvement
Using WFM tools and advanced Excel for reports
Must-Have Skills:
WFM software proficiency, strong Excel skills, multitasking ability and excellent communication.
Contact: Call OR WhatsApp hidden_mobile
Keyskills: forecasting rostering scheduling software tools monitoring proficiency