Lead Assistant Manager
- EXL
- 3 - 5 years
- Pune
- 8 months ago
- Email to a friend
- Report this job
Job Description
Group Insurance
Sub Group Insurance
Organization Insurance Property & Casualties
LOB Back Office
SBU Operations
Country India
City Pune
Center IN Pune C4
Skills
Skill
Performance Management Operations Management Employee Engagement London Market Insurance Client Management MS Office Team Handling Commuincation Reading Comprehension People Management Problem Solving Analytical skill
Minimum Qualification
Graduate
Certification
No data available
Job Description
- Manage team and ensure quality and productivity targets are met
- Preferred knowledge of the UK insurance industry
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame
- Provide inputs on process and system to the team members.
- Client Interaction, where required at the level of Supervisors
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Collect and provide data required for various audits like ISO/COPC etc.
- Ensure that all agents in their process know their goals and how they are linked to the Organizations quality policy
- Effectively manage queue and balancing of work load
- Focus on Innovation
- Handle escalations
Job Classification
Industry: Software ProductFunctional Area / Department: Finance & AccountingRole Category: FinanceRole: Finance ManagerEmployement Type: Full timeContact Details:
Company: EXLLocation(s): Pune+ View Contact
Keyskills: Lead Assistant Manager
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