Customer Service Representative @ Mspire Ventures

Job Description

Company Description HappyFares is a leading online travel platform in India, specializing in air ticket bookings. Our mission is to provide customers with the best deals and help them save money on every booking. We offer exclusive coupons and attractive discounts to our customers. Our secure payment channel and user-friendly interface ensure a seamless flight ticket booking experience. HappyFares is based in Guwahati. Role Description This is a full-time on-site role for a Customer Service Representative at HappyFares, located in Guwahati. The Customer Service Representative will be responsible for providing excellent customer service to our users through various channels, including phone, email, and chat. The responsibilities include handling customer inquiries and complaints, resolving any issues, and ensuring customer satisfaction. The Customer Service Representative will also be responsible for providing guidance and support to our customers throughout the booking. process. Qualifications Excellent customer service skills Experience in customer support, customer service, and customer experience Ability to handle customer inquiries and complaints Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Attention to detail and problem-solving skills Experience in the travel industry is a plus Bachelor's degree in any field

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (Domestic)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   Strong communication skills Strong interpersonal skills Excellent customer service skills Experience in customer support Experience in customer service Experience in customer experience Ability to handle customer inquiries Ability to handle customer complaints Ability to multitask Ability to work in a fastpaced environment Attention to detail Problemsolving skills Experience in the travel industry Bachelors degree in any field