Executives
- EXL
- 0 - 1 years
- Kochi
- 1 month ago
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Job Description
Skills
Skill
Analitical Communication Decision Making
Minimum Qualification
Graduation
Certification
No data available
Job Description
Job Description
Position Title, Responsibility Level
Associate
Function Healthcare
Reports to
Assistant Manager
Permanent/ Temporary Permanent
Span of Control Individual Contributor
Location Kochi, India
- Work Type - Back office
- Search for claims related documents in different systems, create a case, attach the documents to the cases created
- Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME)
- Once the case is received from SME, action cases as guided by the SME
- Generate letter and send it to the customer
- Navigate through multiple system / applications for data gathering
- Proficiency with computer skills (navigating multiple systems and keyboarding)
- Understand the goals and standards to ensure that quality and productivity standards are met
- Accurate and timely updating of the database
- Meet the agreed upon KPIs as per the operational definitions and targets
- Participate in the User Acceptance Testing as needed
- 98% - 100% attendance during training/nesting period is required
- Tying speed 25-30 words/minute with 90% accuracy
- Must be flexible to work hours with Monthly work schedules changes
- Actively participate in the team meetings, discussions and provide inputs
- Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals
- Email Communications
- Verbal Communication
Organizational Relationships
Reports To : Team Manager Supervises :
Technical Skills
- Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook
Process Specific Skills
- Advanced knowledge and ability to navigate CVSH-AETNA systems.
- Strong comprehension skills (Need screening during interview)
- US Healthcare knowledge is preferred but not mandatory
Soft skills (Desired)
- Effective communication skills, both verbal and written, Aptitude &Analytical Anility
Soft Skills (Minimum)
- None
Bachelors degree with a minimum 15 years of education
Freshers, resources right out of the college can be hired to 1 year experience
Annexure:
Acknowledgement (acknowledge that the information contained in this document is factual and complete)
____________________________ ____________________________
Candidate Supervisor/Manager Date
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: MIS Executive
Employement Type: Freshers
Contact Details:
Company: EXLLocation(s): Kochi
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Keyskills: Executives
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