Information Technology Service Management Specialist @ Isha Foundation

Job Description

About Us:
Isha Foundation is a non-profit organization dedicated to human well-being
We offer a unique blend of ancient wisdom and modern practices, empowering individuals to live their fullest potential
Our initiatives include powerful yoga programs, outreach projects, and a thriving workplace culture that values innovation, commitment, and a spirit of service, About the Role:
We are seeking an experienced ITSM Developer to design, develop, and implement IT Service Management (ITSM) solutions that enhance service delivery across our organization
You will work with cross-functional teams to streamline IT processes, ensuring they align with our dynamic business environment, Key Responsibilities:
Design, develop, and implement ITSM solutions using Jira, ServiceNow, BMC Remedy, and similar platforms, Customize and configure ITSM applications to meet evolving organizational needs, Collaborate with internal teams to gather requirements and translate them into technical designs, Implement ITIL best practices for incident, problem, change, and configuration management, Monitor system performance and proactively resolve issues, Conduct testing, validation, and deployment of ITSM solutions, Provide training and support for end-users and IT staff on ITSM tools and workflows, Create and maintain detailed documentation of development, system configurations, and processes, Stay updated on industry trends to introduce innovations into the ITSM environment, Qualifications:
Bachelors Degree in Information Technology, Computer Science, or a related discipline, 4 to 6 years of relevant experience in ITSM development and management, ITIL certification or equivalent ITSM certifications (mandatory), Hands-on experience with Jira, ServiceNow, or BMC Remedy platforms, Familiarity with Agile methodologies and working in iterative environments, Strong troubleshooting, analytical thinking, and communication skills, Are you ready to build the future with us
Apply now through the link: https://careers
isha
in/jobs/10836 and we will reach out to you to set up a call!

Job Classification

Industry: NGO / Social Services / Industry Associations
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: System Analyst
Employement Type: Full time

Contact Details:

Company: Isha Foundation
Location(s): Kolkata

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   servicenow information technology computer science agile communication skills bmc remedy jira