Call Center Executive- Fortis Hospital BG Road

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Call Center Executive- Fortis Hospital BG Road

Fortis
1 - 3 years
Bengaluru
8 months ago
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Job Description

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Handling patient appointments through phone. The staff should be aware of the availability of consultant for his outpatient days. This includes the days as well as the time when the consultant practices
Scheduling appointments as per the appointment scheduler
While taking appointments the staff should take the correct name and telephone number of patient seeking appointment
Strictly adhere to consultant walk in schedule while giving appointments for walk in patients
Handling ambulance calls and transferring it to the ambulance emergency coordinator with the patient details including contact and residential address.
Handling patient queries in a tactful manner
Transferring calls to the right department in case of query handling
Cancelling / rescheduling appointment whenever necessary by calling and informing the concerned patients
The staff should be aware of the leave protocols and when a consultant is on leave in order to ensure that wrong appointments are not given
Handle patient issues tactfully over the phone and bring it to the notice of OPD manager

Job Classification

Industry: BPM / BPO
Functional Area / Department: Healthcare & Life Sciences
Role Category: Other Hospital Staff
Role: Other Hospital Staff - Other
Employement Type: Full time

Contact Details:

Company: Fortis
Location(s): Bengaluru

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Keyskills: Customer Calling Calls Handling Handling Calls Handling Customer Queries

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₹ 2.75-3.75 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Fortis

About companyFortis Hospital, Manesar, Gurugram, is the second Multispecialty Hospital of Fortis Healthcare in Gurugram. Our hospital boasts a capacity of 350 beds, including 100 ICU beds, 15 Emergency Beds, 2 Cath Labs and 9 operating theatres (OTs).Our hospital is designed to meet the highest stan...

Call Center Executive- Fortis Hospital BG Road

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