Customer Care Representative @ Epicenter Technologies

Job Description

Roles and Responsibilities: Responds to queries from customer through chat to answer queries / inquiries, provide information and handle complaints regarding the organizations products or services. Understands customer query and responds to it ensuring that all queries / concerns are answered via web chat. Update account information and performs general maintenance upon customers request. Understands customers needs and maximizes opportunities to promote relevant products and services. Exhibits promptness and politeness using the appropriate language while answering customer queries. Salary: 17k to 24k Shift: Rotational Shift /Flexible to work in any shifts and timings 5 days working , 2 rotational offs Minimum Eligibility: Graduate/HSC Freshers and experienced can apply Location: Malad west, Mumbai, Maharashtra.

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (Domestic)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Representative

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Keyskills:   Customer Service Complaint Handling Product Knowledge Sales Communication Skills Chat Support Query Handling