Customer Success Manager
- Info Edge
- 2 - 6 years
- Mumbai
- 8 months ago
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Job Description
Position Overview:
We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in -
- Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value
- Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies.
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams.
- Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals.
- Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives.
- Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization.
- Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings.
- Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction.
- Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations.
- Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies.
Qualifications:
- Master's degree is a plus.
- Proven track record of at least 3 years in customer success or account management roles.
- Strong understanding of HR processes, talent acquisition, and skill assessment methodologies.
- Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization.
- Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets.
- Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Info EdgeLocation(s): Mumbai
Keyskills: Customer Experience Customer Life Cycle Management Customer Engagement
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