Delivery Head @ MD shakeel ahamed

Job Description

• Responsible for Building service portfolio for the vertical and creating strong value proposition for clients across the value chain
• Responsible for delivering solutions and responses to new opportunities and for large opportunities from existing accounts
• Responsible for meeting financial objectives of the vertical, improve the key parameters for the vertical to improve the margins
• Responsible for planning and delivery - Delivery quality compliance, resource economic utilization and customer satisfaction
• Responsible for relationship building with Customer Project Managers and key stakeholders within the account and responsible for customer satisfaction
• Responsible for people processes in the vertical - employee attrition rate, people development and engagement
• Interact with Client Engagement Managers, Delivery Managers from comapany and Client side CXOs

Knowledge Must Have:

• Extensive knowledge of the domain area and can appreciate customers scenario
• In-depth knowledge of domain Industry and business environment
• Knowledge of emerging technologies, Various platforms, tools and products and their respective applications
• Total knowledge of delivery management, various delivery models etc., Understands the Delivery cycle well
• Awareness of global industry trends and directions and its impact on IT services

Experience Must Have:

• Large Project management / Program management
• Onsite experience in a client facing role
• Handling teams in multiple Geos.
• Solutioning, experience of managed services
• Domain Experience (as specified above)
• In-depth understanding of the SDLC

Preferred:

• Experience in domain/industry
• Delivery management- from on-site location
• Exposure to sales and customer relationship management

Behavioral Skills & Attributes:

• Client Centricity
• Execution Excellence
• Problem Solving & Decision Making
• Collaborative Working
• Change Agility
• Passion for Results
• Nurturing People
• Strategic Perspective

Employement Category:

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Keyskills:   problem solving it services customer relationship management delivery management large project management delivery reporting project management managed services client side