Customer Support Representative @ Hiring International

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Customer Support Representative

Hiring International
1 - 4 years
Mumbai
7 months ago
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Job Description

Role & responsibilities

Manage inbound and outbound calls to address customer inquiries and resolve issues.
Respond to customer emails and chat communications promptly and professionally.
Maintain accurate and detailed records of customer interactions in the CRM system.
Collaborate with internal teams to resolve complex customer issues.
Meet performance metrics and targets for customer satisfaction and response time.
Adhere to company policies, procedures, and quality standards.

Preferred candidate profile

Excellent verbal and written communication skills in English.
Strong customer service orientation and problem-solving abilities.
Basic computer proficiency and typing skills.
Ability to work in night shifts
Prior experience in international voice or blended process is mandatory.
Both side cab facility

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Contract

Contact Details:

Company: Hiring International
Location(s): Mumbai

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Keyskills: International Voice Process Blended Process International Process

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₹ 1-4.75 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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