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Associate Customer Success Manager @ MoEngage

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 Associate Customer Success Manager

Job Description

  • Onboard customers with Integration support and drive adoption of the product
  • Be the point of contact for Accounts and be responsible for the growth of the customer
  • Build relationships with marketing and product team POCs of the customer
  • Provide relevant CRM and mobile marketing automation expertise to the Customers
  • Advise clients on the most effective ways to use the MoEnagage Platform
  • Be a Product Evangelist, consulting the top internet companies on their growth
Skills
  • 1 to 3 years of experience with clients or managed accounts, across Technical, Presales, and Technical Account Management
  • Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
  • Ability to understand customer requirements and see how MoEngage can add value in various ways.
  • Take ownership of the relationship post-sales and grow the customer
  • Champion the product and be an evangelist
  • Empathy - Needed in any client-facing role, also important for working with other teams.
  • Strong written and verbal communication skills Perks
  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • Work on an award-winning product, tech and scale
  • We have you sorted with our coolest tech and software- Gainsight
  • Our learning program - Xcelerator to power your learning goals
  • CSM Leaders like nowhere else and the coolest team you can imagine

Job Classification

Industry: Advertising & Marketing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: MoEngage
Location(s): Bengaluru

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Keyskills:   SAN Mobile marketing Publishing Consulting Customer retention Account management Customer engagement CRM marketing automation

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MoEngage

MoEngage Inc.