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End User support - Desktop Engineer @ Black Box

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 End User support - Desktop Engineer

Job Description

Job Responsibilities:
  1. Endpoint Management & Deployment:
    • Manage and configure Microsoft Endpoint Manager (Intune) and Windows Autopilot.
    • Configure, test, and deploy hardware and software to users both locally and remotely
    • Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers
    • Diagnoses and resolves problems related to the operation of PCs on the network
    • Administer and enforce compliance policies and configuration profiles.
    • Oversee application packaging, deployment, and Windows update policies.
    • Troubleshoot and support hardware/software issues on Windows OS.
  2. ManageEngine Desktop Central:
    • Configure and manage endpoint devices using ManageEngine Desktop Central.
    • Automate patch management, software deployment, and asset management.
    • Monitor and optimize system performance and security.
  3. Collaboration & Documentation:
  • Work closely with IT Security, Infrastructure, and Service Desk teams.
  • Maintain detailed documentation, SOPs, and knowledge base articles.
  • Troubleshoot and repair break/fix issues
  • Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts
  • Provide solutions to user issues by identifying problems, researching answers, and helping to implement
  • Train users in basic problem resolution and understanding of how to make efficient use of their PCs
  • Respond to user requests and service issues in a timely and professional manner
  • Provide support via phone using remote support software
  • Create, monitor, update, and close tickets using Service Now ticketing system
  • Adhere to Black Box corporate, technology and security policies at all times while performing daily functions
  • Remain current on technical and operational details concerning PC products and support
  1. Technical Skills:
  • Deep understanding of Windows 10/11, Office 365, and MDM policies.
  • Knowledge of Microsoft Entra ID (formerly Azure AD), Group Policy, and endpoint security practices.
  • Experience with virtual desktop administration (e.g., Windows 365, Citrix).
  • Extensive experience with Win 10/11 OS - Control panel, System settings, networking, device manager.
  • Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools
  • Microsoft Outlook - OST/PST, Email Profiles, Shared Folders, Archives, Add-on s and Webmail.
  • Networking - IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic s.
  • Active Directory Password resets and User properties.
  • Working knowledge of Microsoft Teams audio/video conferencing systems
  • Laptop backup using Veeam
  1. Soft Skills:
    • Excellent communication and documentation abilities.
    • Strong problem-solving skills and attention to detail.
Personal Qualifications
  • Degree in Information Technology or related field with 5-8 Years of relevant hands-on experience in a customer... focused networked PC environment.
  • Industry-specific certifications such as A+, Microsoft and ITIL are a plus but not required.
  • Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles.
  • Proficient in time-management and the ability to multitask and prioritize daily support requests and projects.
  • The ability to diagnose, isolate and troubleshoot networking components both remotely and locally.
  • Exhibit professional attitude and appearance with excellent verbal, interpersonal and communication skills.
  • Self-motivated, enthusiastic, solid problem-solving skills, detail oriented, willing to learn and a desire to succeed.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Blackbox Analytics
Location(s): Kolkata

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Keyskills:   VPN Active directory DNS Windows microsoft WiFi cisco Information technology Remote support DHCP

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Black Box

We are a US company with branches in UK, India and Philippines with 1600+ employees. We help companies from a wide range of industries and countries. We have been helping companies of all sizes since 2004. \r\n \r\nHow do we stand out from other business process outsourcing providers“Outsour...