Senior IT Support Engineer
- Saviynt
- 7 - 12 years
- Bengaluru
- 7 months ago
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Job Description
- This position reinforces and complements the Global Service Desk support of 24 hours x 7 days a week x 365 days commitment by providing support in the evenings and weekends.
- Provide remote IT troubleshooting and incident resolution support services for PC and Mac platforms including video conference applications, printers/copiers settings, IP phone systems as well as smartphone devices, general IT hardware/software, and accessories related inquiries.
- Provide business application support where standard operating procedures are defined
- Base level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEs
- Create and follow SOP documentation and escalate issues appropriately to higher-level or respective staff
- Manage individual workflow and maintain current ticket queue via IT ticketing system
- Participate in ad-hoc data gathering and documentation activities for the urgent support requirements and continuous process improvements
- Develop and maintain a productive and professional relationships with user base
- Any degree in tech or related discipline or equivalent military experience
- Must have 7+ years of relevant experience in IT admin roles
- Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required
- Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x , PC and Apple hardware, and mobile devices
- Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc.
- Should be able to handle office network issues and other IT related queries.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: SaviyntLocation(s): Bengaluru
Keyskills: Application support Networking VPN Remote desktop Active directory Support services Workflow Windows Troubleshooting microsoft
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