Customer Care Representative @ HR Desire

Job Description

We have openings for MEM Executive/ Customer Care Executive.

Location:  Kochi & Chennai

Salary: 3 - 4.5l

Job Responsibilities:

• Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
• Complaint Resolution- Attending to members complaints and discrepancies, resolving them and taking corrective action.
• Managing cancellations post-rescission and maximizing member retention.
• To ensure quality and adherence to process and timelines as specified for each activity.
• Generating revenues for the organization
• Suggesting and helping members for up gradation, revivals and reinstatement.
• Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.
• Ensure Post holiday calls are made to obtain member feedback and generate referrals.
• To ensure that all the interactions assigned to Self are resolved within the specified time limit.

Required Skills: Good Performer, Multi-skilled, extrovert & good communicator

Qualifications & Experience:

• Graduate with a minimum 1 year of experience Sales/ Customer Service

Interested candidates, kindly share your updated resume on hidden_email

Thanks & Regards,

Team Hr Desire

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Keyskills:   telesales customer care cse customer service